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STORE POLICY
Customer Care
At Divergent Elements, we prioritize exceptional customer care to ensure your satisfaction with every purchase. Our commitment to you includes:
Friendly and Knowledgeable Support
Our team is here to assist you before, during, and after your purchase. If you have any questions or concerns, feel free to contact us via email or live chat — we’re happy to help!
Cancellations
Orders can be canceled within 2 hours of purchase.
Returns & Exchanges
Returns are accepted within 7 days of delivery for unused items in original packaging. Return shipping costs are the buyer’s responsibility. Please ensure your shipping address is correct — we are not responsible for delays or losses due to incorrect or incomplete addresses. International customers are responsible for any customs fees or import taxes.
Timely Processing & Shipping
We strive to process and ship all orders promptly. Once dispatched, you’ll receive a confirmation email with tracking information.
Quality Guarantee
We stand behind of our jewelry. If you encounter any issues with your order, please contact us — we’ll do our best to make it right.
Contact us:
📧 Info@divergentelements.com
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Privacy & Safety
Protecting your privacy and ensuring your safety when shopping with us is of utmost importance. Here's how we safeguard your information and prioritize your safety:
Secure Online Transactions: We utilize industry-standard encryption technology to protect your personal and financial information during online transactions. Your payment details are securely processed and never stored on our servers.
Privacy Policy: We respect your privacy and are committed to safeguarding your personal information. Our privacy policy outlines how we collect, use, and protect your data when you interact with our website or make a purchase. You can review our privacy policy on our website for more information.
Data Security Measures: We employ robust security measures to prevent unauthorized access, disclosure, alteration, or destruction of your personal information. Our systems are regularly monitored and updated to maintain the highest level of security.
Safe Shopping Environment: Our website is designed with your safety in mind. We regularly conduct security audits and implement measures to protect against common online threats such as malware, phishing, and identity theft.
Contact Us:
If you have any questions or concerns regarding our store policy, customer care, privacy, or safety measures, please don't hesitate to contact our customer service team. We are here to assist you and ensure that your shopping experience with us is safe, secure, and enjoyable.
Wholesale Inquiries
Welcome to our Wholesale Policy section! This policy governs the terms and conditions for wholesale purchasing from our business. We are thrilled to partner with you and provide our products at wholesale prices. Please review the following guidelines carefully before making a wholesale purchase:
1. Wholesale Account Registration: To access our wholesale pricing and place wholesale orders, you must first contact us for a wholesale account on our website. The registration process may require you to provide certain business information, such as your company name, business address, Tax ID number, and resale certificate.
2. Wholesale Pricing: Our wholesale pricing is available exclusively to verified wholesale customers. Once your wholesale account is approved, you will have access to discounted wholesale prices on select products. Please note that minimum order quantities may apply to certain items.
3. Ordering Process: To place a wholesale order, simply log in to your wholesale account on our website and add the desired products to your cart. During checkout, you will be prompted to select your preferred shipping method and provide payment information. Once your order is submitted, you will receive an order confirmation via email.
4. Minimum Order Requirements: We may impose minimum order requirements for wholesale purchases to ensure that our wholesale customers receive the best possible pricing and service. Minimum order quantities and dollar amounts may vary depending on the product category and current promotions.
5. Payment Terms: We accept various payment methods for wholesale orders, including credit card, bank transfer, and PayPal. Payment terms may be subject to approval and may require full or partial payment upfront before orders are processed and shipped.
6. Shipping and Delivery: We offer flexible shipping options for wholesale orders, including standard and expedited shipping methods. Shipping costs will be calculated based on the shipping destination, package weight, and shipping method selected during checkout. Please note that shipping times may vary depending on the carrier and shipping destination.
7. Returns and Exchanges: We strive to ensure the quality and accuracy of our products; however, if you encounter any issues with your wholesale order, please contact our customer service team within 14 days of receiving your order. We will work with you to resolve any concerns and may offer returns or exchanges on a case-by-case basis.
8. Customer Support: If you have any questions or need assistance with your wholesale order, our dedicated customer support team is here to help. Please feel free to reach out to us via email or phone during our business hours, and we will be happy to assist you.
9. Wholesale Agreement: By placing a wholesale order with us, you agree to abide by the terms and conditions outlined in this Wholesale Policy. We reserve the right to update or modify this policy at any time without prior notice. It is your responsibility to review this policy periodically for any changes or updates.
10. Contact Us: If you have any further questions or require additional information about our wholesale program, please don't hesitate to contact us. We value your partnership and look forward to serving you as a valued wholesale customer.
E-mail Info@divergentelements.com
Thank you for choosing to do business with us!
Payment Methods
- Credit / Debit Cards
-Visa, Amex, Master Card gift cards
- PAYPAL
- Offline Payments
-AfterPay
-Venmo
Google pay
-Zelle ( Only wholesale)